Privacy Policy — Danescroft Solutions Ltd

Danescroft Solutions Ltd ("we", "us", "our") are committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By visiting danescroft.solutions or using any of our goods or services, you are accepting and consenting to the practices described in this Privacy Policy.

Data Controller

For the purpose of the Data Protection Act 2018 and the UK GDPR, the data controller is:

Danescroft Solutions Ltd
Intermercantile House, 168 Granville Road, London, NW2 2LD
Email: website@danescroft.solutions
ICO Registration No: ZC171991

Legal Basis for Processing

We collect and use personal data:

To provide you with access to our site and products in a reliable and secure manner.
For our legitimate business needs.
To fulfil our contractual obligations to you.
To comply with our legal obligations.

Information We Collect

Information you give us may include: your name, address, email address, phone number, billing address, job title, and passwords.

Information we collect automatically may include: IP address, browser type, time zone, operating system, pages visited, clickstream data, and page interaction information.

How We Use Your Information

To carry out obligations arising from contracts between you and us.
To provide you with information, products and services you request.
To provide information about similar goods or services we offer.
To notify you about changes to our site or products.
To administer our site for internal operations, including troubleshooting and research.
To keep our site safe and secure.

Cookies

We use cookies to distinguish you from other users and to improve your experience. You can set your browser to refuse cookies, though some site functionality may be affected.

Cookie	Type	Purpose
Google Analytics	Tracking	Web analysis service. Tracks usage to help us improve the site.
Google reCAPTCHA	Tracking	SPAM protection service.
Tawk.to Widget	Tracking	Live chat platform for customer support.
SurveyMonkey Widget	Tracking	Online survey platform.
Zendesk Widget	Tracking	Support and feedback platform.

Third Parties We Work With

In the course of providing our services, we share data with the following third-party providers:

MEEP Advanced Enterprise Communication Ltd (Israel) — Provider of the Synch Push-to-Talk communication platform.
Linxdeep Information Technology Inc / SafeUEM (Canada) — Provider of Mobile Device Management (MDM) services.
Wireless Logic Group Ltd (UK) — Provider of SIM cards and mobile connectivity services.
Amazon Web Services (USA/EU) — Cloud hosting and infrastructure.
GoCardless Ltd (UK) — Payment processing. We use GoCardless to process direct debit and bank transfer payments. Personal data collected is as specified in GoCardless's privacy policy.
Mailchimp / The Rocket Science Group LLC (USA) — Email list management and marketing communications.
Zendesk Inc (USA) — Helpdesk and support ticket management.
Tawk.to Ltd (USA) — Live chat support platform.

International Data Transfers

Some of our third-party providers process data outside the UK. Where this occurs, we ensure adequate safeguards are in place:

MEEP (Israel) — Israel has been recognised as providing an adequate level of data protection under UK law. No further transfer mechanism is required.
SafeUEM / Linxdeep (Canada) — Canada has been recognised as providing an adequate level of data protection under UK law. No further transfer mechanism is required.
AWS, Mailchimp, Zendesk, Tawk.to (USA) — Transfers are made under the UK International Data Transfer Agreement (IDTA) or equivalent standard contractual clauses.

Disclosure of Your Information

We may share your information with selected third parties including business partners, suppliers, analytics providers, and credit reference agencies. We will not sell or rent your personal data to third parties. We may disclose personal data if required by law, in connection with a business sale, or to protect our rights.

Your Rights

Under Data Protection Law you have the right to:

Access your personal data.
Request rectification or deletion of your personal data.
Restrict or object to processing.
Request data portability.

To exercise any of these rights, please contact us at website@danescroft.solutions. We will respond within 30 days.

Marketing Communications

You may opt out of marketing emails at any time by clicking "unsubscribe" at the bottom of any email or by writing to us at website@danescroft.solutions.

Data Retention

We retain personal data for as long as necessary for the relevant activity for which it was provided, or as required by law.

Complaints

If you have any complaints about our use of your personal data, please contact us or contact:

The Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
ico.org.uk